You'll get a confirmation email once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Check your spam/junk mail folders for this email. It may be there by mistake. If you still haven't received any emails, reach out to our Customer Service team.
No, you're all set. We charged you for the price of the booking. If there are additional taxes or charges, this info should be displayed on the property page.
Sometimes you're expected to pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation email. If no amount is stated, you shouldn't pay anything upon arrival.
Aloe will charge your card for the total price of the booking when you book. If you're looking for more info about your payment, check your confirmation email.
If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the "Bookings" section of your account for the cancellation fees.
You'll find it in your booking confirmation email.
It's not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name, or email address.
If your booking gets canceled, Aloe refunds you immediately. The processing time takes 7 to 10 days, depending on your bank. For any questions, contact your bank directly.
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